Meta tests human contractors for calls placed through Muse AI agent

Meta has been testing contractors who take over some calls placed through its Muse AI agent, Reuters reported, citing internal company posts. The trial enabled a human-calling option for half of Meta's employees, who could opt out. Muse had already launched a feature that calls businesses on a user's behalf and returns a transcript. The posts said employees raised concerns that sensitive information could reach call-center contractors unexpectedly. A Meta spokesperson said the company was using the trial to shape safety and privacy protections before a public release. He said a wider rollout would include disclosures, but did not specify who would receive them.