How Cars24 scales conversations and builds faster with OpenAI

OpenAI announced on July 16, 2026 that Cars24 scales conversations and builds faster with OpenAI. OpenAI said Cars24 uses OpenAI-powered agents to handle more than 1 million monthly conversation minutes, recover 12 percent of lost leads, and bring AI workflows to teams. Cars24 operates an automotive ecosystem for buying and selling cars in India, the UAE and Australia. The company built voice and chat agents for buying, selling, financing, follow-up and support using OpenAI APIs. AI agents ask buyers about budget and needs, recommend cars, book test drives and help with financing. For sellers, agents collect vehicle details and schedule inspections. Cars24 rolled out ChatGPT Enterprise and Codex to about 600 central employees with 85 to 90 percent daily active usage. Codex supports product managers and engineering teams by refining tickets and summarizing GitHub work. Finance teams use Codex to prepare investor reporting and review purchase requests. Vikram Chopra said buying a car in India is a journey and AI lets the company handle over a million conversation minutes a month. Jayesh Gupta said Codex spread beyond engineering to change how the company works.